Jira Service Management

{"xsrfToken":"B91Y-59BE-3IZO-NWI2_837f4efd9b0c577c14084a474935e70e524c0f23_lout","branding":{"id":"3","key":"ihd","name":"Help Desk / AV Support Request Ticket","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cb66f3a8-2322-4826-bd09-50c38c06cd16/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZjZmYjE1MC03NWU1LTRjMGItYWM4OS1lZGQ4YzI3MDIzMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNiNjZmM2E4LTIzMjItNDgyNi1iZDA5LTUwYzM4YzA2Y2QxNiI6WyJyZWFkIl19LCJleHAiOjE2NzkzMDkyMTAsIm5iZiI6MTY3OTMwODYxMH0.0w0MFxsfs-mWlHpAcrR1aJuklPw5eNlooe_nNi17v8E&client=ff6fb150-75e5-4c0b-ac89-edd8c2702310&mode=fit","logoId":"cb66f3a8-2322-4826-bd09-50c38c06cd16","isLogoAvailable":true,"helpCenterTitle":"Knox College ITS Help Center","sharedPortalName":"Knox College ITS Help Center","userInitialAnnouncementHeader":"Help Desk Hours","userInitialAnnouncementMessageWiki":"Sunday: 12:00 PM to Midnight Monday - Thursday: 8:00 AM to Midnight Friday: 8:00 AM to 6:00 PM Saturday: 12:00 PM to 6:00 PM","translations":{"ru-RU":{"sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pt-PT":{"sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Knox College ITS Help Center","sharedPortalName":"Knox College ITS Help Center","announcementHeader":"Help Desk Hours","announcementMessage":"Sunday: 12:00 PM to Midnight\nMonday - Thursday: 8:00 AM to Midnight\nFriday: 8:00 AM to 6:00 PM\nSaturday: 12:00 PM to 6:00 PM\n","localeDisplayName":"English (United States)"},"ko-KR":{"sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#543272","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"3","key":"ihd","projectId":10101,"serviceDeskId":3,"name":"Help Desk / AV Support Request Ticket","description":"Welcome! Search through our knowledge base for related problems.\nOr submit a Help Desk / AV Support Request Ticket\nPhone: 309-341-7700\n<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://knoxcollege.atlassian.net/wiki/spaces/IHD/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click Here to View All Articles in the ITS Knowledge Base</a></li>\n</ul>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"170","name":"Request a Print Refund","descriptionHtml":"","callToAction":"Request a Print Refund","introHtml":"Request a Print Refund for a Failed Print Job","icon":10512,"iconUrl":"https://knoxcollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[11],"key":""},{"id":"111","name":"Submit a support request to the Help Desk or AV","descriptionHtml":"","callToAction":"Submit a support request to the Help Desk or AV","introHtml":"Assistance with Hardware, Software, Passwords, Permissions, Printing, AV setups and issues, etc.","icon":10527,"iconUrl":"https://knoxcollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[11],"key":""},{"id":"162","name":"Email Requests","descriptionHtml":"","callToAction":"Email Requests","introHtml":"Email Requests","icon":10532,"iconUrl":"https://knoxcollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Help Desk Support"}],"orderMapping":{"11":[111,170],"12":[29],"13":[29]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9e6e88b2-1fea-3703-864e-ecf6935bb643","appLinkName":"System Confluence","appLinkUrl":"https://knoxcollege.atlassian.net/wiki","spaceKey":"IHD","spaceName":"Knox Knowledge Base","spaceUrl":"https://knoxcollege.atlassian.net/wiki/spaces/IHD","isServer":false},"labels":[],"projectKey":"IHD","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":111,"projectId":10101,"form":{"name":"Submit a support request to the Help Desk or AV","descriptionHtml":"","callToAction":"Submit a support request to the Help Desk or AV","intro":"Assistance with Hardware, Software, Passwords, Permissions, Printing, AV setups and issues, etc.","instructions":"","icon":10527,"iconUrl":"https://knoxcollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10404","fieldConfigId":"10604","label":"User Role","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10711","label":"Administrative Offices","selected":false,"children":[]},{"value":"11001","label":"Alumni","selected":false,"children":[]},{"value":"12800","label":"Classroom","selected":false,"children":[]},{"value":"10709","label":"Faculty","selected":false,"children":[]},{"value":"10901","label":"Lab","selected":false,"children":[]},{"value":"10900","label":"Public Device","selected":false,"children":[]},{"value":"13001","label":"Retiree","selected":false,"children":[]},{"value":"10710","label":"Staff","selected":false,"children":[]},{"value":"10708","label":"Student","selected":true,"children":[]},{"value":"11000","label":"Trustee","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","fieldId":"customfield_10103","fieldConfigId":"10307","label":"Category","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10701"],"values":[{"value":"13003","label":"2 Factor Authentication","selected":false,"children":[]},{"value":"11800","label":"Active Directory Issues","selected":false,"children":[]},{"value":"11607","label":"Anti Virus Software Setup","selected":false,"children":[]},{"value":"13024","label":"AV Setup Request","selected":false,"children":[]},{"value":"11600","label":"AVWO Work Order - IT","selected":false,"children":[]},{"value":"13222","label":"Browser Issue","selected":false,"children":[]},{"value":"13018","label":"Computer - Move User to Thin Client","selected":false,"children":[]},{"value":"13016","label":"Computer - Upgrade to newer model","selected":false,"children":[]},{"value":"10100","label":"Computer Move to New Location","selected":false,"children":[]},{"value":"10101","label":"Computer OS Update","selected":false,"children":[]},{"value":"10104","label":"Computer Setup for New Employee","selected":false,"children":[]},{"value":"13020","label":"DeepFreeze","selected":false,"children":[]},{"value":"13025","label":"Disk Space Issues","selected":false,"children":[]},{"value":"12301","label":"Digital Signage","selected":false,"children":[]},{"value":"10120","label":"E-Time","selected":false,"children":[]},{"value":"10111","label":"Fortinac Install /Remediation","selected":false,"children":[]},{"value":"10110","label":"Game Machine, Smart TV, Smart Speaker, etc Setup","selected":false,"children":[]},{"value":"10113","label":"Gmail","selected":false,"children":[]},{"value":"13015","label":"Google Apps","selected":false,"children":[]},{"value":"11601","label":"Google Calendar","selected":false,"children":[]},{"value":"13012","label":"Google Drive / Team Drive","selected":false,"children":[]},{"value":"13002","label":"Google Groups / Distribution Lists","selected":false,"children":[]},{"value":"12300","label":"Guest Wireless","selected":false,"children":[]},{"value":"10103","label":"Hardware Issues","selected":false,"children":[]},{"value":"13221","label":"Help Desk Work Order","selected":false,"children":[]},{"value":"13011","label":"Initial Connection of a Device for Students","selected":false,"children":[]},{"value":"13019","label":"JX / CX Issue","selected":false,"children":[]},{"value":"13026","label":"KnoxAnyWare Issues","selected":false,"children":[]},{"value":"13014","label":"Mobile Device Management Setup/Issues","selected":false,"children":[]},{"value":"10109","label":"Moodle Issues","selected":false,"children":[]},{"value":"11603","label":"Operating System Malfunction","selected":false,"children":[]},{"value":"10105","label":"Password Issues","selected":false,"children":[]},{"value":"10106","label":"Permission Changes","selected":false,"children":[]},{"value":"10102","label":"Poor/no network connectivity","selected":false,"children":[]},{"value":"10107","label":"Printing Issues","selected":false,"children":[]},{"value":"11605","label":"Profile Issues - will not load, etc.","selected":false,"children":[]},{"value":"13013","label":"Project","selected":false,"children":[]},{"value":"11604","label":"Remote Meeting Issues: Google Meet, Zoom, Webex, other ","selected":false,"children":[]},{"value":"13010","label":"Restore File from Backup","selected":false,"children":[]},{"value":"10701","label":"See Description","selected":false,"children":[]},{"value":"13017","label":"Server Access Issue","selected":false,"children":[]},{"value":"10117","label":"Smartphone Setup / Wireless","selected":false,"children":[]},{"value":"10108","label":"Software Issues","selected":false,"children":[]},{"value":"10118","label":"Thin Client/VPN/Remote Desktop Assistance","selected":false,"children":[]},{"value":"12200","label":"Training","selected":false,"children":[]},{"value":"11608","label":"Virus/Malware Issues","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10100","fieldConfigId":"10304","label":"Building","description":"","descriptionHtml":"","required":true,"displayed":true,"defaultObject":"None","presetValues":[],"defaultObjectAsJson":"\"None\""},{"fieldType":"text","fieldId":"customfield_10101","fieldConfigId":"10305","label":"Room Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10102","fieldConfigId":"10306","label":"Phone","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","fieldId":"customfield_13000","fieldConfigId":"13500","label":"IP Address","description":"If you are experiencing a slow internet connect, please provide your [IP address|https://knoxcollege.atlassian.net/wiki/display/IHD/Obtaining+the+IP+and+MAC+Address+of+a+Computer] if possible.","descriptionHtml":"If you are experiencing a slow internet connect, please provide your <a href=\"https://knoxcollege.atlassian.net/wiki/display/IHD/Obtaining+the+IP+and+MAC+Address+of+a+Computer\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">IP address</a> if possible.","required":false,"displayed":true,"presetValues":[]},{"fieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due Date","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/111","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/111","calendarParams":{"firstDay":0,"date":"2023-03-20T05:36:50-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9e6e88b2-1fea-3703-864e-ecf6935bb643","appLinkName":"System Confluence","appLinkUrl":"https://knoxcollege.atlassian.net/wiki","spaceKey":"IHD","spaceName":"Knox Knowledge Base","spaceUrl":"https://knoxcollege.atlassian.net/wiki/spaces/IHD","isServer":false},"labels":[],"projectKey":"IHD","serviceDeskId":3},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZjZmYjE1MC03NWU1LTRjMGItYWM4OS1lZGQ4YzI3MDIzMTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2NzkzMDk4MTAsIm5iZiI6MTY3OTMwODYxMH0.eq5aIi-QtRi7xis_niQNGz5X4MAs8HWh3C8Zc9jUcOQ","targetCollection":"upload-project-10101","endpointUrl":"https://api.media.atlassian.com","clientId":"ff6fb150-75e5-4c0b-ac89-edd8c2702310","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}