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local vendors.pdfEffective 05/23/2014 

Background -

Knox College ITS / Help Desk is not in a position to offer hardware repairs for personally owned equipment - especially equipment owned by students. Hardware .  Hardware repairs will be referred to off-campus vendors.

Similarly, virus and malware removal, if not rectified by as System Restore or by running Sophos and / or Malwarebytes scans should will be referred to off-campus vendors.  

ITS and Help Desk staff will NOT recommend a specific vendor.  We will provide a list of local vendors from which the student may choose. 

Local Vendor List:

Help Desk Roll in Assisting with Hardware or Massively Infected Machines

Hardware Issues- 

1. Confirm the warranty status.  
   
   1. Assist student in determining if the the machine is under warranty. 
   2. Use manufacturer's support web site to enter in the serial number or service tag number.
2. Offer backup service for class related data
   
   1. Our Hardware Tech may be able to backup the user's data.
   2. We will NOT backup personal music, photos, and video.  (The end-user should have download privileges for properly purchased materials.)
3. Should the machine in question be under warranty, refer the student to the manufacturer for repairs.
4. If the machine in question is not under warranty, provide the list of local vendors to the student.  (The list is to be stored in the Help Desk file drawer.)

Malware / Virus Issues -

1. Offer backup service for class related data
   
   1. Our Hardware Tech may be able to backup the user's data.
   2. We will NOT backup personal music, photos, and video .  (The as it is assumed the end-user should have download privileges for properly purchased materials.)has properly licensed the material for re-downloading and / or has a good backup.
   3. We will not backup program files.
2. Provide the list of local vendors to the student. (The list is to be stored in the Help Desk file drawer.)
   
   

Helpdesker - Read and Review Confirmation

Add your name to this list once you have read this document.  Re-read and then click the check box.

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