Page Comparison

Background

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The closest Authorized Repair Agents are:

• Best Buy in Peoria:  5001 N Big Hollow Rd, Peoria, IL 61615
• Best Buy in Davenport: 5153 Elmore Avenue, Davenport, IA 52807

As always: Apple Depot Service:  https://support.apple.com/repair

Help Desk Role in Assisting with Hardware or Massively Infected Machines

Hardware Issues

1. Confirm the warranty status.  
   
   1. Assist student in determining if the the machine is under warranty. 
   2. Use manufacturer's support web site to enter in the serial number or service tag number.
2. Offer backup service for class related data
   
   1. Our Hardware Tech may be able to backup the user's data.
   2. We will NOT backup personal music, photos, and video.  (The end-user should have download privileges for properly purchased materials.)
3. Should the machine in question be under warranty, refer the student to the manufacturer for repairs.
4. If the machine in question is not under warranty, provide the list of local vendors to the student.

Malware / Virus Issues

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1. Our Hardware Tech may be able to backup the user's data.
2. We will NOT backup music, photos, and video as it is assumed the end-user has properly licensed the material for re-downloading and / or has a good backup.
3. We will not backup program files.

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