Background
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Similarly, virus and malware removal, if not rectified by as System Restore or by running Sophos and / or running Malwarebytes scans will be referred to off-campus vendors.
ITS and Help Desk staff will NOT recommend a specific vendor. We will provide a list of local vendors from which the student may choose.
Local Vendor List
| Vendor Name | Galesburg Address | Phone Number |
|---|---|---|
| Absolute Computers | 825 N. Henderson | (309) 343-0215 |
| Office Specialists | 143 E. Ferris | (309) 342-7711 |
| Merlin Company |
| 1229 Willow Ln | (309) 368-1773 |
Authorized Apple Repair
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Local authorized Apple Repair service is no longer available in Galesburg.
The closest Authorized Repair Agents are:
- Best Buy in Peoria: 5001 N Big Hollow Rd, Peoria, IL 61615
- Best Buy in Davenport: 5153 Elmore Avenue, Davenport, IA 52807
As always: Apple Depot Service: https://support.apple.com/repair
Help Desk Role in Assisting with Hardware or Massively Infected Machines
Hardware Issues
- Confirm the warranty status.
- Assist student in determining if the the machine is under warranty.
- Use manufacturer's support web site to enter in the serial number or service tag number.
- Offer backup service for class related data
- Our Hardware Tech may be able to backup the user's data.
- We will NOT backup personal music, photos, and video. (The end-user should have download privileges for properly purchased materials.)
- Should the machine in question be under warranty, refer the student to the manufacturer for repairs.
- If the machine in question is not under warranty, provide the list of local vendors to the student.
Malware / Virus Issues
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- Our Hardware Tech may be able to backup the user's data.
- We will NOT backup music, photos, and video as it is assumed the end-user has properly licensed the material for re-downloading and / or has a good backup.
- We will not backup program files.
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