Background
Knox College ITS / Help Desk is not in a position to offer hardware repairs for personally owned equipment. Hardware repairs will be referred to off-campus vendors.
Similarly, virus and malware removal, if not rectified by as System Restore or by running Sophos and / or Malwarebytes scans will be referred to off-campus vendors.
ITS and Help Desk staff will NOT recommend a specific vendor. We will provide a list of local vendors from which the student may choose.
Local Vendor List
| Vendor Name | Galesburg Address | Phone Number |
|---|---|---|
Tri-Lutions (Apple Authorized) | 750 N. Henderson | (309) 342-7177 |
| Absolute Computers | 825 N. Henderson | (309) 343-0215 |
| Office Specialists | 143 E. Ferris | (309) 342-7711 |
| Merlin Company | 714 N. West St. | (309) 368-1773 |
| Galesburg Computer Works | 311 E Main, Suite 305 | (309) 397-4150 |
| Midwest IT Solutions LLC | Monmouth, Illinois | (815) 200-8670 |
Help Desk Role in Assisting with Hardware or Massively Infected Machines
Hardware Issues
- Confirm the warranty status.
- Assist student in determining if the the machine is under warranty.
- Use manufacturer's support web site to enter in the serial number or service tag number.
- Offer backup service for class related data
- Our Hardware Tech may be able to backup the user's data.
- We will NOT backup personal music, photos, and video. (The end-user should have download privileges for properly purchased materials.)
- Should the machine in question be under warranty, refer the student to the manufacturer for repairs.
- If the machine in question is not under warranty, provide the list of local vendors to the student.
Malware / Virus Issues
- Offer backup service for class related data
- Our Hardware Tech may be able to backup the user's data.
- We will NOT backup music, photos, and video as it is assumed the end-user has properly licensed the material for re-downloading and / or has a good backup.
- We will not backup program files.
- Provide the list of local vendors to the student.