Password Reset: Self-Service ⭐

Knox allows you to self-service your password reset. All you need is your Knox.edu email address.

1. Go to: https://passwordreset.microsoftonline.com/

   Open

   

   1. Enter your Knox email.

   2. Enter the letters in the Captcha.

   3. Click Next.

2. Choose “I forgot my password”.

   Open

   

   1. Click Next.

3. On the following page, you will be presented with options related to your multi-factor authentication setup for the knox.edu account. You will need to verify your account using two of the methods listed. To begin, choose the first option available which for most will be a phone call to your mobile phone.

   1. Enter your phone number matching the last two digits shown on the screen

   2. Click Call.

4. The screen will display indicating a phone call is being made.

   1. Answer the call and follow the voice prompts indicated to complete the first verification step.

5. For the second verification step, you will utilize the Microsoft Authenticator app associated with your knox.edu account. You only need to complete A or B, not both.

   1. You can choose to receive a notification to your Microsoft Authenticator app installed on your phone.

      1. Click Send Notification

      2. A 2 digit number will be displayed on the screen.

      3. Open the Microsoft Authenticator app on your mobile device.

      4. Enter the 2 digit number in Microsoft Authenticator that was displayed on the screen.

      5. Your Microsoft Authenticator app will then ask for your mobile device screen unlock code, fingerprint or Face ID depending on the options specific to your device for verification.

   2. You can also choose to enter a code from your Microsoft Authenticator app on your mobile device.

      1. Open the Microsoft Authenticator app on your mobile device.

      2. Click on your knox.edu account inside the Microsoft Authenticator app.

      3. Displayed in the app will be a 6 digit number that changes every 30 seconds.

      4. Enter the 6 digit code where it says Enter your verification code on the screen.

      5. Click Next.

6. After you have completed both verification steps, you will be prompted to create a new password for your knox.edu account.
   Your new password must be:

   1. 12 character minimum.

   2. 1 number minimum.

   3. 1 symbol minimum.

   4. 1 uppercase minimum.

   5. 1 lowercase minimum.

   6. Can’t be your name, email, or any previously used password (or even similar).

7. Once you successfully create a new password, you will get a confirmation screen.

   1. Close the browser window and go to https://my.knox.edu to log in with your new password.