About
Android Phones may attempt to re-register multiple times under your registered device seats. Students are only allowed 5 registered device seats before needing to remove a device or add another device seat in their registration. This is due to a security setting that allows for the phone to generate a different MAC address every time the phone connects to a wireless network.
The Fix
On the phone:
Forget Knox-Wireless
Reconnect to Knox-Wireless
Select Network and Internet from the Settings app
Select WiFi → Knox-Wireless
Select Advanced
Turn Randomized MAC off
Navigate back to the phone’s home screen
Open a web browser and go to knoxaccess.knox.edu to register your phone.
If this does not work, please contact the Knox ITS Helpdesk for further assistance.
More details may be found here:
Galaxy S20 / Ultra / Plus: How to Set Wifi to Use Randomize or Device MAC Address - YouTube