Windows 10 Wireless and FortiNAC Registration for Faculty/Staff

Owned by Craig Johnson
Last updated: Jul, 24, 2024 by Matthew Reed
4 min read

Important: If you have attempted to connect to Wi-Fi by way of the Knox Guest Access network, these steps will not work.

Make sure to forget the Knox Guest Access network prior to connecting to Knox-Wireless

To connect to Knox-Wireless on your device:

  1. Make sure you are on the Windows Desktop of your computer. Machines running Windows 8 tend to default to the Start screen. To make sure, push the Windows button and “D” simultaneously and you will be taken to the Windows desktop. 

  2. In the lower right corner of the desktop, right click on the Wifi symbol. 

3. Select Knox-Wireless and click connect

4. You will then be prompted for your Knox Credentials, this will be your Knox Username and password. 

5. Once you enter your credentials, you will be asked to accept our certificates and continue connecting. 


6. After you see that the connection is connected you are ready to move to the FortiNAC registration setup. 

FortiNAC Registration 

Initial Installation Procedure

  1. Open a web browser and try to navigate to cnn.com or knoxaccess.knox.edu 

2. You will automatically be sent to Knox College Network Access start screen. 

  1. Read over the acceptable use policy by clicking the link

  2. Click on Agree

3. The Welcome page will open. Click on option one: Students, Faculty, and Constituents who have a permanent Knox Account.

4. The Download screen will appear:

  1. Enter your Knox username

  2. Enter your Knox email password

  3. Click Download. For faculty and staff, the FortiNAC installer will be downloaded to your computer.  For students, the FortiNAC agent is no longer required and will not require the following steps, allowing successful registration at this point.

5. Run the FortiNAC then double-clicking on FortiNAC Persistent Agent.exe

6. When the installation completes a FortiNAC login box will open. 

  1. Enter your Knox username

  2. Enter your Knox email password

  3. Click Login. 

  4. FortiNAC will now begin a scan the checks your computer for required operating system upgrades and for the presence of an anti-virus software. 

7. When the scan completes your computer will most likely fail one or both of the requirements to complete the registration process. Your computer will be placed on the remediation network. 

8. Close and then reopen your web browser and navigate to cnn.com or knox.access.edu.

9. You will be taken to the FortiNAC remediation page. Depending on the status of your computer you will need to either install operating system updates and/or an antivirus program.

10. You will be prompted with a list of antivirus software recommended by the college. Install your preferred antivirus from the list. 

11. Rescan your computer once you have completed the antivirus installation and Operating System update (See below).

12. FortiNAC should reconfigure. Please be patient.

If you have any questions or need assistance, contact the Help Desk at 309-341-7700 or email helpdesker@knox.edu

For assistance with an issue, please contact the Knox College ITS Help Desk.
Log into MyKnox and search this link: https://my.knox.edu/ICS/Help_Desk/