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During the week February 6, 2022 the end-users were sent an email advising the need to update their phones. (see the bottom of this page for the text of the email.) An instuctional instructional video link is contained in the email. The email was customized to note the existing setup on the phone (as determined by our systems).
One of 4 scenarios were identified for the end-user. The video was then linked in the eamilemail.
https://youtu.be/1B9JJepBccY - How to Create a Work Profile
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Troubleshooting
Scenario 1: Error message while creating work profile
Solution: Go to Google Account settings menu then remove all version of the users Knox account. There may be a personal section and work section, check both for a Knox account. Once the Knox account has been removed from the personal and work section, follow the video guide on creating a work profile.
https://youtu.be/1B9JJepBccYScenario 2:
Scenario 3:
Scenario 4:
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