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About:

For security purposes, Google is now requiring all College / Business account users to create a work profile on their Anddroid phones.

The Process:

To set up a work profile on an android phone:

1. Go to the Settings Menu

   1. Usually this can be done by swiping down from the top of the screen and selecting the gear icon

2. Go to the Google Menu

3. If you are not signed into another account, sign into your Knox Account by entering your Knox email and then following the directions on the screen

4. If you are signed into another account, hit the down arrow next to the account, then select “Add another account” and then proceed with signing into your Knox Account by entering your Knox email and then following the directions on the screen

5. Your profile should begin to register

   1. Once on the check list page you may have to set up a lock screen on your phone. Follow the directions on screen to do so

6. Install the work apps

7. Swipe up from the bottom of the home page to check that you have created your work profile. You should see a section for person and one for work if the connection was successful

...

Users new to the College after 02/09/22

Follow the instructions in the video immediately below:

Exiting users with phone setup prior to 02/09/22

During the week February 6, 2022 the end-users were sent an email advising the need to update their phones. (see the bottom of this page for the text of the email.) An instuctional video link is contained in the email. The email was customized to note the existing setup on the phone (as determined by our systems).

One of 4 scenarios were identified for the end-user. The video was then linked in the eamil.

https://youtu.be/1B9JJepBccY - How to Create a Work Profile

https://youtu.be/VFai7nCM7C4 - Update With Work Profile

https://youtu.be/wodd8g_q9v4 - Update Work Only

https://youtu.be/PtdsV58hsfw - Update Without Work Profile

Troubleshooting

• Scenario 1:
  

• Scenario 2:
  

• Scenario 3:
  

• Scenario 4:

Example Email

Hi (User First Name)

We are sending you this email because according to our records in Knox College ITS, we believe your phone needs a mandatory update, per the information stated in this Google Blog: Google Workspace Update. We strongly recommend that you perform this update as soon as possible, as Google has stated your work data will stop syncing to your phone on March 19, 2022 if you don't update.

Here is the phone we believe you need the update on:

Model: Samsung Galaxy S10e Samsung Galaxy S10e SM-G970U

Serial Number: R12346789000

We believe your work account is signed in without a Work Profile on your phone, so I've attached a link to a video guide for how to perform this update in your situation: Video Link. During the update, you should not lose any apps or data. 

Please note that your phone's configuration may be different than that of your colleagues, so the process of the update may be different for each of you.

If you have any questions or concerns, please contact User Services by submitting a ticket or calling 309-341-7700.

Thank you.