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For security purposes, Google is now requiring all College / Business account users to create a work profile on their Anddroid Android phones.

Users new to the College after 02/09/22

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During the week February 6, 2022 the end-users were sent an email advising the need to update their phones. (see the bottom of this page for the text of the email.) An instuctional instructional video link is contained in the email. The email was customized to note the existing setup on the phone (as determined by our systems).

One of 4 scenarios were identified for the end-user. The video was then linked in the eamilemail.

https://youtu.be/1B9JJepBccY - How to Create a Work Profile on Android.

https://youtu.be/VFai7nCM7C4 - Update With Android Device Policy Update for Devices with a Work Profile

https://youtu.be/wodd8g_q9v4 - Android Device Policy Update for devices set to Work Only

https://youtu.be/PtdsV58hsfw - Android Device Policy Update for Devices Without Work Profile

Troubleshooting

• Scenario 1: Error message while creating work profile
  Solution: Go to Google Account settings menu then remove all version of the users Knox account. There may be a personal section and work section, check both for a Knox account. Once the Knox account has been removed from the personal and work section, follow the video guide on creating a work profile.
  https://youtu.be/1B9JJepBccY
  

• Scenario 2: User reports gmail/calendar apps don’t show Knox account or aren’t syncing
  Solution: When a work profile is created there are separate apps specifically for use with their Knox account. Ensure the user is using the work profile apps and not the personal apps. (Work profile apps have a small blue briefcase over the normal app icon)
  

• Scenario 3: User is not signed into their Knox account, but there’s still a work profile section on the phone.
  Solution: Ensure the Knox profile isn’t signed into the personal section and the work section, then search for “Uninstall work profile” within the settings menu. Once the work profile is uninstalled, try adding the account again.
  (Some phones have this option, and some do not)
  

• Scenario 4: User’s contacts were split between the Personal and Work contact.
  Solution: For now, the best solution is to go into the work contacts app, highlight the contacts you need to move, then open the settings and select share. There you should be able to text the contacts to the same phone you are using. Then open the messenger app and download the contacts you just texted to yourself.

Example Email

Hi (User First Name)

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