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Important: If you have attempted to connect to Wi-Fi by way of the Knox Guest Access network, these steps will not work.

Make sure to forget the Knox Guest Access network prior to connecting to Knox-Wireless.

Connect an iPhone, iPad, iOS Device to Knox-Wireless

  1. Go to Home screen

  2. Tap Settings

  3. Tap Wi-Fi Settings

  4. Tap: Knox-Wireless

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  1. You will be prompted for your Knox username and password.

    1. Username: Your Knox Email Username (Without the @knox.edu)

    2. Password: Your Knox Email Password

    3. Tap “Join”

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  1. The Certificate screen will appear now.

    1. It will say “Not Trusted” in red lettering.

    2. Select ‘Trust’ in the upper right corner

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  1. Knox-Wireless will say “No Internet Connection”.

    1. Tap “Knox-Wireless”

    2. Scroll down until you see “Private Wi-Fi Address”

      1. If it is green, turn it off so that it appears gray.

        image-20240722-212442.png

      2. A pop-up may appear that says “Turning off private address will temporarily interrupt your Wi-Fi connection. Network activity will be temporarily interrupted.”

      3. Tap “Continue”. Back on the Knox-Wireless page, “Private Wi-Fi Address” should now be gray.

        image-20240722-212849.png

  2. Be sure to Register your device next.

Note: All users must register their device.

If this does not work, please contact the Knox ITS Helpdesk for further assistance. We may need to review your currently registered devices.

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For assistance with an issue, please contact the Knox College ITS Help Desk.
Log into MyKnox and search this link: https://my.knox.edu/ICS/Help_Desk/