Printing on Macs
Part 1: Driver Installation
Step 1: Click on Printers at Knox to download the driver for the appropriate printer.
Refer to the link above for the following information:
The name of the printer on the Knox network
The location of the printer on campus
The model of the printer you are installing
The number of paper trays on the printer
The different options of the printer
The required Mac driver for the printer, which will need to be installed on your Mac before you can print.
When you click to download a driver for your Mac, you may be required to log into Google with your Knox email account and complete two-factor authentication using your preferred method in the Microsoft Authenticator app.
Step 2: In the chart, locate the driver you need and click the link to download. The link will open a new tab. The download has no preview, and will look something like this. If you receive a message from Google Drive about issues with the download, click ‘Download Anyway’.
Step 3: Once the driver has finished downloading, double click it from your downloads folder in Finder to begin installation. For the purpose of providing an example, we selected a Xerox printer. The driver download and installation process may vary.
Step 4: Double click the driver package file that pops up.
Step 5: If prompted with the following pop-up asking if it is a trusted download, click allow.
Step 6: Click continue to proceed with the installation.
Step 7: To proceed with the installation, you will need to accept the Software License Agreement.
Step 8: Ensure that you have enough space to download the driver and click install to proceed with the installation.
Step 9: Enter your Mac username and password and click Install Software. Your Mac username and password is different from your Knox credentials.
Step 10: Wait for the installation process to complete.
Step 11: If prompted to select a printer, skip the step by clicking Continue.
Step 12: Skip any pop-ups requesting you to choose a printer, as Macs can not choose the printer during the driver installation.
Step 13: Skip the ‘Download App’ if prompted by clicking ‘Continue’
Step 14: After a successful installation, you are now ready to proceed to Part 2 below. Click close on the driver window.
Part 2: System Settings Configuration
Step 1: Click the Apple icon on the top left corner of your screen, and click ‘System Settings’ from the drop-down menu.
Step 2: In System Settings, scroll through the left sidebar to find and click the ‘Printers and Scanners’ section.
Step 3: Click ‘Add Printer, Scanner, or Fax’
Step 4: In the ‘Add Printer’ window, hover your mouse pointer in the top bar area (highlighted in gold below) and right-click on your mouse/trackpad.
Step 5: Click ‘Customize Toolbar'
Step 6: Drag the Advanced Icon (two gears) towards the top bar and drop it next to the other buttons.
Step 7: After the Advanced icon is moved to the top-bar, click ‘Done’
Step 8: Click ‘Advanced’ now that you have added it.
Step 9: Fill in the information on the “Add Printer” window.
Note: The names will vary based on the printer driver you downloaded.
Type: Open the drop-down menu, select Windows Printer via spoolss
Device: Select Another Device from the dropdown if it is not already selected.
URL: type in smb://printers.knox.edu/<name of printer>
The printer name should appear exactly as it does in the table from Printers at Knox
Example 1: For the printer named ‘smclab-xc’, you will type smb://printers.knox.edu/smclab-xc
Example 2: For the printer named ‘sandburg’, you will type smb://printers.knox.edu/sandburg
Name: Replace ‘printers.knox.edu’ with the <name of the printer>
The printer name should appear exactly as it does in the table from Printers at Knox
Use: Open the dropdown menu and continue to next step.
Step 10: The Select Software window will appear.
Step 11: When prompted by the ‘Setting up Printer’ window, match the information with the ‘Paper Trays’ and ‘Options’ columns from the Printers at Knox page. Then click OK.
Step 12: When printing, select the printer of choice and click ‘Print’
Note: When printing with a Mac, the default setting is set to print in color. This means that you'll be charged $0.30 per page rather than $.06 per page even if your document is in black and white on the screen. As such, we recommend that you create Black and White presets for each printer that you set up on your computer. For directions, refer to the manufacturer website utilizing a web search.
Step 13: You will be prompted with a pop-up requesting a username and password. Enter your Knox.edu Username (without the @knox.edu) and your Knox.edu password.
Step 14: To release your print job, visit https://printers.knox.edu:9192/user
Step 15: Enter your Knox Username and Password, then click Login.
Step 16: Click Jobs Pending Release section on the left side of you screen.
Step 17: If you wish to print multiple jobs, click Release All, otherwise click Print to release a single print job.
Step 18: Your print job is now printing on the selected printer. Visit the printer to collect your documents.
Cancel a Print Job
To cancel your print job, visit https://printers.knox.edu:9192/user
Step 1: Enter your Knox Username and Password, then click Login.
Step 2: Click Jobs Pending Release section on the left side of you screen.
Step 3: If you wish to print multiple jobs, click Cancel All, otherwise click Cancel to void a single print job.
Removing an incorrectly added printer
If you picked the wrong options while setting up a printer, follow these steps to remove it and restart the installation process.
Step 1: Click the Apple icon in the upper left-hand corner of your screen and select System Settings.
Step 2: In System Settings, scroll through the left sidebar to find and click the ‘Printers and Scanners’ section.
Step 3: Click the printer you wish to remove
Step 4: Click remove printer
Step 5: Confirm your decision by clicking ‘Remove Printer’ in the pop-up.
Error Printing? “Hold for Authentication” Solution
To resolve this issue, you will need to forget the password for the specific printer in keychain.
To do that, just search for Keychain Access in spotlight (cmd + spacebar) and open it.
Then search for “printer“ in the search bar and make sure you are at the “login” sidebar and under “all items” navigation bar at the top. There, you should be able to see the list of printers you have connected to.
Right click on the printer and delete the printer. This will only remove the saved password for the printer and it will NOT uninstall the printer.
After that, you can try printing the document again and this time it will ask you to login again where you should put your new credentials that you are currently using for my.knox.