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Android Phones may attempt to re-register multiple times under your registered device seats. Students are only allowed 5 registered device seats before needing to remove a device or add another device seat in their registration. This is due to a security setting that allows for the phone to generate a different MAC address every time the phone connects to a wireless network.

The Fix

Steps will vary by device.

1. On the phone:

   1. Forget Knox-Wireless

   2. Reconnect to Knox-Wireless

   3. Select Network and Internet from Tap the Settings appSelect WiFi → icon for Knox-Wireless

   4. Tap “View More”

   5. Select Advanced

   6. Turn Randomized MAC offScroll down until you find “Mac Address Type”

   7. Select “Phone MAC” instead of “Randomized MAC”

   8. Navigate back to the phone’s home screen

   9. Open a web browser and go to knoxaccess.knox.edu to register your phone.

If this does not work, please contact the Knox ITS Helpdesk for further assistance. We may need to remove the duplicate MAC addresses from your registered devices on the Knox network.

More details may be found here:

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