Network issue on Knox Networks

About

Users are only allowed 5 registered device seats before needing to remove a device or add another device seat in their registration for the Knox network. If “Randomized MAC address” or “Private Wi-Fi address” is activated on your device, it will cause an issue with your registered device seats on the Knox network. This is due to a security setting that allows for the phone to generate a different MAC address every time the mobile device connects to a wireless network. The “Randomized MAC address” or “Private Wi-Fi address” is typically automatically turned on by default on newer devices.

Important: You need to turn off the “Randomized MAC address” or “Private Wi-Fi address” on all of your devices when you are connected to the Knox network.

iPhone, iPad, iPod touch, Apple Vision Pro

Requires iOS 14, iPadOS 14, visionOS, or later

1. Open the Settings app, then tap Wi-Fi.

2. If you aren’t currently connected to the network, tap Edit in the upper-right corner of the screen.

3. Tap the More Info button next to the network name.

4. Configure the setting:

   • If using iOS 18, iPadOS 18, visionOS 2, or later, tap Private Wi-Fi Address, then tap Off. Learn more about these settings.

   • If using an earlier OS, turn Private Wi-Fi Address off.

5. Be sure to Register your device next.

   1. Note: All users must register their device.

6. If this does not work, please contact the Knox ITS Helpdesk for further assistance. We may need to review your currently registered devices.

Mac

Requires macOS Sequoia or later

1. Choose Apple menu > System Settings, then click Wi-Fi in the sidebar.

2. Click the Details button or More Info button next to the network name.

3. From the menu next to Private Wi-Fi Address, choose Off. Learn more about these settings.

4. Be sure to Register your device next.

   1. Note: All users must register their device.

5. If this does not work, please contact the Knox ITS Helpdesk for further assistance. We may need to review your currently registered devices.

Apple Watch

Requires watchOS 7 or later

1. Open the Settings app, then tap Wi-Fi.

2. Tap the name of the network. If you aren’t currently connected to the network, swipe left on its name and tap the More Info button.

3. Configure the setting:

   • If using watchOS 11 or later, scroll down and tap Off. Learn more about these settings.

   • If using an earlier version of watchOS, turn Private Address off.

4. Be sure to Register your device next.

   1. Note: All users must register their device.

5. If this does not work, please contact the Knox ITS Helpdesk for further assistance. We may need to review your currently registered devices.

Android OS - The Fix

Steps will vary by device.

1. On the Android OS device:

   1. Forget Knox-Wireless

   2. Reconnect to Knox-Wireless

   3. Tap the Settings icon for Knox-Wireless

   4. Tap “View More”

   5. Scroll down until you find “Mac Address Type”

   6. Select “Phone MAC” instead of “Randomized MAC”

      Open

      

   7. Navigate back to the Android OS home screen

   8. Be sure to Register your device next.

More details may be found here:

Galaxy S20 / Ultra / Plus: How to Set Wifi to Use Randomize or Device MAC Address - YouTube

Note: All users must register their device.

If this does not work, please contact the Knox ITS Helpdesk for further assistance. We may need to review your currently registered devices.