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About

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About

Users are only allowed 5 registered device seats before needing to remove a device or add another device seat in their registration for the Knox network. If “Randomized MAC address” or “Private Wi-Fi address” is activated on your device, it will cause an issue with your registered device seats on the Knox network. This is due to a security setting that allows for the phone to generate a different MAC address every time the phone mobile device connects to a wireless network. The “Randomized MAC address” or “Private Wi-Fi address” is typically automatically turned on by default on mobile devices.

Important: You need to turn off the “Randomized MAC address” or “Private Wi-Fi address” on all of your mobile devices when you are connected to the Knox network.

iPhone & iPad - The Fix

Steps may vary by device.

On the iPhone or iPad:

1. Tap Settings

2. Tap Wi-Fi

3. Tap on Knox-Wireless to access the network settings

4. Turn the Private Wi-Fi address button to OFF

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If this does not work, please contact the Knox ITS Helpdesk for further assistance. We may need to review your currently registered devices.

More details may be found here:

Use private Wi-Fi addresses on iPhone, iPad, iPod touch, and Apple Watch - Apple Support

Android Phones & Tablets - The Fix

Steps will vary by device.

1. On the Android Phone or Tablet:

   1. Forget Knox-Wireless

   2. Reconnect to Knox-Wireless

   3. Tap the Settings icon for Knox-Wireless

   4. Tap “View More”

   5. Scroll down until you find “Mac Address Type”

   6. Select “Phone MAC” instead of “Randomized MAC”

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   7. Navigate back to the phone’s home screen

   8. Open a web browser and go to knoxaccess.knox.edu to register your phone.

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