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Users are only allowed 5 registered device seats before needing to remove a device or add another device seat in their registration for the Knox network. If “Randomized MAC address” or “Private Wi-Fi address” is activated on your device, it will cause an issue with your registered device seats on the Knox network. This is due to a security setting that allows for the phone to generate a different MAC address every time the mobile device connects to a wireless network. The “Randomized MAC address” or “Private Wi-Fi address” is typically automatically turned on by default on mobile devices.

Important: You need to turn off the “Randomized MAC address” or “Private Wi-Fi address” on all of your mobile devices when you are connected to the Knox network.

iPhone

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, iPad, and iOS - The Fix

Steps may vary by device.

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1. On the Android Phone or Tablet:

   1. Forget Knox-Wireless

   2. Reconnect to Knox-Wireless

   3. Tap the Settings icon for Knox-Wireless

   4. Tap “View More”

   5. Scroll down until you find “Mac Address Type”

   6. Select “Phone MAC” instead of “Randomized MAC”

      

   7. Navigate back to the phone’s home screen

   8. Open If you did not change this prior to connecting to the network, pen a web browser and go to knoxaccess.knox.edu to register your phonedevice.

If this does not work, please contact the Knox ITS Helpdesk for further assistance. We may need to review your currently registered devices.

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