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Important: If you have attempted to connect to Wi-Fi by way of the Knox Guest Access network, these steps will not work. Make sure to forget the Knox Guest Access network prior to connecting to Knox-Wireless. |
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Connect an iPhone, iPad, iOS Device to Knox-Wireless
Go to Home screen
Tap Settings
Tap Wi-Fi Settings
Tap: Knox-Wireless
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You will be prompted for your Knox username and password.
Username: Your Knox Email Username (Without the @knox.edu)
Password: Your Knox Email Password
Tap “Join”
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The Certificate screen will appear now.
It will say “Not Trusted” in red lettering.
Select ‘Trust’ in the upper right corner
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Knox-Wireless will say “No Internet Connection”.
Tap “Knox-Wireless”
Scroll down until you see “Private Wi-Fi Address”
If it is green, turn it off so that it appears gray.
A pop-up may appear that says “Turning off private address will temporarily interrupt your Wi-Fi connection. Network activity will be temporarily interrupted.”
Tap “Continue”. Back on the Knox-Wireless page, “Private Wi-Fi Address” should now be gray.
Be sure to Register your
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Go to the Home screen
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Open a web browser (Chrome, Firefox, Safari, etc.)
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Go to knoxaccess.knox.edu
When the registration page appears, follow the on screen instructions.
Tap “Agree”
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next
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Tap option 1: “Students, Faculty, Staff, and Constituents who have a permanent Knox Account”
You will be brought to the next page.
For your username, type your full email address.
Your password is the same as your email password.
Tap “Download”
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You will see a page that says “Success. You have successfully registered on the network. Please wait XX seconds while your network connection is established.” with a progress bar below that. Wait until the progress bar is completed.
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A pop-up will appear that says “Your network connection has been reconfigured. Please close and reopen your browser.”
Tap “Close”
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Close the Tab and the browser.
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Reopen the browser and go to a website.
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Note: All users must register their device.
If this does not work, please contact the Knox ITS Helpdesk for further assistance. We may need to review your currently registered devices.