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Important: If you have attempted to connect to Wi-Fi by way of the Knox Guest Access network, these steps will not work.

Make sure to forget the Knox Guest Access network prior to connecting to Knox-Wireless.

Table of Contents
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...

Connect an iPhone, iPad, iOS Device to Knox-Wireless

  1. Go to Home screen

  2. Tap Settings

  3. Tap Wi-Fi Settings

  4. Tap: Knox-Wireless

...

  1. Knox-Wireless will say “No Internet Connection”.

    1. Tap “Knox-Wireless”

    2. Scroll down until you see “Private Wi-Fi Address”

      1. If it is green, turn it off so that it appears gray.

        image-20240722-212442.png

      2. A pop-up may appear that says “Turning off private address will temporarily interrupt your Wi-Fi connection. Network activity will be temporarily interrupted.”

      3. Tap “Continue”. Back on the Knox-Wireless page, “Private Wi-Fi Address” should now be gray.

        image-20240722-212849.png

  2. Be sure to Register your

...

  1. Go to the Home screen

  2. Open a web browser (Chrome, Firefox, Safari, etc.)

  3. Go to knoxaccess.knox.edu

...

When the registration page appears, follow the on screen instructions.

  1. Tap “Agree”

    1. You will be brought to the next page

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  2. Tap option 1: “Students, Faculty, Staff, and Constituents who have a permanent Knox Account”

    1. You will be brought to the next page.

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    2. For your username, type your full email address.

    3. Your password is the same as your email password.

    4. Tap “Download”

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  3. You will see a page that says “Success. You have successfully registered on the network. Please wait XX seconds while your network connection is established.” with a progress bar below that. Wait until the progress bar is completed.

  4. A pop-up will appear that says “Your network connection has been reconfigured. Please close and reopen your browser.”

    1. Tap “Close”

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  5. Close the Tab and the browser.

  6. Reopen the browser and go to a website.

...

  1. device next.

Note: All users must register their device.

If this does not work, please contact the Knox ITS Helpdesk for further assistance. We may need to review your currently registered devices.