Mitel Phones at Knox

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Login to Your Phone

Hot Desking allows you to login to any phone and make it your extension.  Your extension, buttons, and all associated programming move to this phone.

To login to a phone:

1. Press the Hot Desk soft key.

2. Enter your extension number.

3. Press the Enter soft key.

4. Enter your PIN number and press Enter. For your initial login, the PIN is the same as your extension number.

To logout of a phone:

1. Press the Logout soft key.

2. Press the Logout soft key to confirm.

Making an Internal Call

Lift the handset or press the key bellow and dial the number

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Making an External Call

Lift the handset or press the key presented below, press the outgoing call access code of 3. For a local area call, dial the 7 digit phone number. For a long distance call, dial 11 digit phone number. The Mitel phone does not require an authentication code to place an external call.

Ending a Call

Place the handset back in its cradle, press the End Call soft key, or press the key below.

Voice Mail

When accessing your voice mail for the first time, your passcode is the same as your extension number. The attendant will walk you through setting up your mailbox. This procedure prompts you to enter a new passcode, record your greeting and record your name.

Access your voicemail

1. Pickup your handset and press the Voice Mail key.

1. Enter your passcode. Listen to the attendant to access your messages.

Voice Mail To Email

When you receive a new voicemail, Mitel will also send you an email with a voice mail attachment. You may listen to your voicemail from either your desk phone or computer.  When you play, save, or delete a voice mail, it is replicated on the other device.  For example, if you play your voicemail from your computer and save it, your desk phone lamp will go out and the message is saved.  If you delete the message from your desk phone you will see the email get deleted from your inbox.

The saved message age limit is set to 28 days. After 28 days the message will be purged from the system. You can extend this limit indefinitely by simply moving the message from your Gmail Inbox to another Gmail folder you create (ex. Saved Voice Mails). Once this message is moved to a different Gmail folder, it is removed from the desk phone and only resides in the Gmail folder.

Access from inside the office at another extension

1. Pickup the handset and press the Voice Mail key .

2. When prompted for this phone’s passcode, press *XXXX* (XXXX represents your mailbox number) then enter your passcode.

Access from outside of the office

1. Call (309) 341-7996.

1. When you hear the message center prompt press XXXX* (XXXX represents your mailbox number) then enter your passcode.

Initial mailbox setup

·         When accessing your voice mail for the first time, your passcode is the same as your extension number.

·         When accessing your voice mail for the first time, you will then be given a tutorial that walks you through setting up your mailbox.  This procedure prompts you to enter a new password, record your greeting, and record your name.  We recommend you perform this initial setup from the handset in a quiet environment.

·         Press # after your name and greeting recording during the tutorial so the system knows you are done recording.

Holding and Resuming a Call

To place an active call on hold, press the

 key.

The

 icon will flash on the respective Line key. To resume the call, press the respective Line key with the flashing icon

Transferring a Call

While on an active call, press the Transfer soft key. The active call is placed on hold. Enter the transfer recipient’s number and press the Transfer soft key.

Creating a Conference Call

While on an active call, press the Add User soft key. The active call is on hold. Enter the conference target’s number. Wait for an answer, consult, and the press the Join Calls soft key to create the three-way conference call. Repeat steps to add an additional party (maximum of eight participants).

Access from outside of the office

1. Call (309) 341-7996.

1. When you hear the message center prompt press XXXX* (XXXX represents your mailbox number) then enter your passcode.