Mac Guides

Apple’s macOS User Guide

• This is Apple’s Mac operating system guide. It is customizable for the current supported operating systems, and is very comprehensive for beginner users

• MacOS Keyboard Shortcuts - An explanation of what keyboard shortcuts are, how to use them, and the list of current MacOS shortcuts

• If your Mac doesn’t start up all the way - A list of error screens that occur during Mac startup and how to troubleshoot them
  
  

MacOS Wireless and FortiNAC Registration

Finding MAC Addresses on MacOS

Network Printer Installation Instructions for MacOS

Tips For a Slow Mac

• If your Mac is running slowly, this guide may help you diagnose and fix the issue

Updating The Keychain After A Password Change

• When you change your Knox password, you need to change the password saved on your device. Not updating the keychain is a very common cause of my.knox lockouts for Mac users. This tutorial will show you how to update the keychain

Self-Assigned IP Addresses For Macs

• A self-assigned IP address can prevent your Mac from connecting to Wi-Fi. Try checking this setting if your computer is not connecting to Knox Wireless
  
  

How to Use Activity Monitor

• Activity Monitor can help you figure out which programs are draining your CPU, memory, energy, disk, and network time. This Utility is useful for diagnosing and solving simple issues
  
  

How to Use First Aid in Disk Utility

• First Aid in Disk Utility scans for and fixes formatting and directory problems on your computer. If your computer fails to open files in Finder, has corrupted files, or is failing to start completely and you are stuck in a reboot cycle, this may be the correct fix for you
  
  

How to Use Safe Boot

• Safe Boot starts your computer without any third-party programs. If you are having issues while you boot your computer up, Safe Mode may be able to help you identify the problem
  
  

How to Use Apple Diagnostics

• Apple Diagnostics is a built-in test that helps detect what hardware components are causing the problem, and find system failures. If you are hearing grinding / clunking sounds, seeing stripes on your screen, having unexpected shutdowns, experiencing or numerous other problems, running Apple Diagnostics could help figure out what’s wrong
  
  

How To Do a NVRAM Reset

• A NVRAM Reset is a simple fix that can solve issues with volume, display resolution, startup-disk selection, and time zone. If your computer is struggling to connect to displays or speakers, if it starts with the wrong screen resolution, or if it is having audio problems, this may be the solution for you.
  
  

How To Do a SMC Reset

• A SMC Reset is a fix for power-related issues. This could be things an unresponsive trackpad, fan noise issues, battery not charging, sleep issues, Wi-Fi card problems, FaceTime camera is not turning on, etc.