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Users are only allowed 5 registered device seats before needing to remove a device or add another device seat in their registration for the Knox network. If “Randomized MAC address” or “Private Wi-Fi address” is activated on your device, it will cause an issue with your registered device seats on the Knox network. This is due to a security setting that allows for the phone to generate a different MAC address every time the mobile device connects to a wireless network. The “Randomized MAC address” or “Private Wi-Fi address” is typically automatically turned on by default on mobile devices.
Important: You need to turn off the “Randomized MAC address” or “Private Wi-Fi address” on all of your mobile devices when you are connected to the Knox network.
iPhone, iPad, and iOS - The Fix
Steps may vary by device.
On the iPhone or iPad:
Tap Settings
Tap Wi-Fi
Tap on Knox-Wireless to access the network settings
Turn the Private Wi-Fi address button to OFF
If this does not work, please contact the Knox ITS Helpdesk for further assistance. We may need to review your currently registered devices.
More details may be found here:
Use private Wi-Fi addresses on iPhone, iPad, iPod touch, and Apple Watch - Apple Support
Android OS - The Fix
Steps will vary by device.
On the Android OS device:
Forget Knox-Wireless
Reconnect to Knox-Wireless
Tap the Settings icon for Knox-Wireless
Tap “View More”
Scroll down until you find “Mac Address Type”
Select “Phone MAC” instead of “Randomized MAC”
Navigate back to the Android OS home screen
Be sure to Register your device next.
More details may be found here:
Galaxy S20 / Ultra / Plus: How to Set Wifi to Use Randomize or Device MAC Address - YouTube
Note: All users must register their device.
If this does not work, please contact the Knox ITS Helpdesk for further assistance. We may need to review your currently registered devices.