Print Funding

Print Refund Requests

1. Students may request a refund of print charges for print jobs that have failed to print properly.

   1. Printer Jams

   2. Poor quality of print outs

      1. Streaks

      2. Saint print

      3. Blotching

      4. Crumpled Paper

   3. Jobs while sent to the printer and approved for printing, simply did not print.

2. Refunds will NOT be issued for the following reasons:

   1. Jobs printed in color when black and white was the intention of the print job

   2. Repeated prints of the same job.  "I only wanted to print it once, not 10 times."

3. Complete the Print Refund Request

   1. You will typically be notified within 48 hours of the issuance or denial of your request.

Adding Print Funds

Once a student's initial $100 print allowance is depleted printing will no longer be permitted.  To re-establish printing, the student's print allowance must be replenished.

1. Go to https://printers.knox.edu:9192  - or click Print Billing on the MyKnox home page.

2. Sign in using your Knox username and password.

3. Click Add Credit.

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4. On the Add credit using Authorize.Net screen:

   1. Verify that you are logged in correctly by checking the username on this screen.

   2. From the drop down menu Amount to add, click the dollar amount you wish to add to your account.

   3. Click Add Value

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5. Complete the Credit Card submission form:

   1. Enter your credit card information

   2. Click Pay Name