The Essentials

How do I find my device’s MAC Address?

• Here’s a page with helpful links

How do I add more devices, swap devices, or remove devices registered in my name?

• Here’s a page with all the answers

How do I connect 🤔

My computer to the WiFi?

• For Windows

• For Macs

• For Chromebooks

My phone to the WiFi?

• For iPhones

• For Androids

My gaming console to the WiFi?

• For all gaming consoles

My smart speaker to the WiFi?

• For Google Home/Google Nest/Chromecast

• For Alexa Dot/Echo

My Smart TV to the WiFi?

• For all Smart TVs

Printing Essentials 🖨

How do I install printer drivers?

• For Windows

• For Macs

How do I print posters?

• Here’s a page with the answer.

The printer didn’t print correctly. / I didn’t get all the pages when I printed

• Here’s a form to receive a refund.

How do I release my print job? / How do I cancel my print job?

• At the station

• From your computer

• From your smartphone

How do I print from the Mac Lab?

• Here’s a video.

How do I scan or copy a file?

• Here’s how to scan.

• Here’s how to copy.

Passwords 🔑

How do I change my password?

• Forgot Your Password/Account Locked Out

• Here’s a page with all the guidelines

How do I clear saved passwords?

• Here’s a page with helpful links

Knox Apps 🌎

How do I install / use Zoom?

• Here are the Zoom Basics, plus any other troubleshooting tips you might need.