General Questions⭐
The Essentials
How do I find my device’s MAC Address?
Here’s a page with helpful links
How do I add more devices, swap devices, or remove devices registered in my name?
Here’s a page with all the answers
How do I connect
My computer to the WiFi?
For Windows
For Macs
For Chromebooks
My phone to the WiFi?
My gaming console to the WiFi?
My smart speaker to the WiFi?
My Smart TV to the WiFi?
For all Smart TVs
Printing Essentials
How do I install printer drivers?
How do I print posters?
Here’s a page with the answer.
The printer didn’t print correctly. / I didn’t get all the pages when I printed
Here’s a form to receive a refund.
How do I release my print job? / How do I cancel my print job?
At the station
From your computer
From your smartphone
How do I print from the Mac Lab?
Here’s a video.
How do I scan or copy a file?
Passwords
How do I change my password?
Here’s a page with all the guidelines
How do I clear saved passwords?
Here’s a page with helpful links
Knox Apps
How do I install / use Zoom?
Here are the Zoom Basics, plus any other troubleshooting tips you might need.
For assistance with an issue, please contact the Knox College ITS Help Desk.
Log into MyKnox and search this link: https://my.knox.edu/ICS/Help_Desk/