General Questions⭐

The Essentials

How do I find my device’s MAC Address?

  • Here’s a page with helpful links

How do I add more devices, swap devices, or remove devices registered in my name?

  • Here’s a page with all the answers


How do I connect

My computer to the WiFi?

My phone to the WiFi?

My gaming console to the WiFi?

My smart speaker to the WiFi?

My Smart TV to the WiFi?


Printing Essentials

How do I install printer drivers?

How do I print posters?

  • Here’s a page with the answer.

The printer didn’t print correctly. / I didn’t get all the pages when I printed

  • Here’s a form to receive a refund.

How do I release my print job? / How do I cancel my print job?

How do I print from the Mac Lab?

How do I scan or copy a file?


Passwords

How do I change my password?

How do I clear saved passwords?

  • Here’s a page with helpful links


Knox Apps

How do I install / use Zoom?

 

 

For assistance with an issue, please contact the Knox College ITS Help Desk.
Log into MyKnox and search this link: https://my.knox.edu/ICS/Help_Desk/