General Questions⭐

Owned by Craig Johnson

Last updated: Jul, 30, 2024 by Matthew Reed

1 min read

The Essentials

How do I find my device’s MAC Address?

Here’s a page with helpful links

How do I add more devices, swap devices, or remove devices registered in my name?

Here’s a page with all the answers

How do I connect

My computer to the WiFi?

My phone to the WiFi?

For iPhones
For Androids

My gaming console to the WiFi?

For all gaming consoles

My smart speaker to the WiFi?

For Google Home/Google Nest/Chromecast
For Alexa Dot/Echo

My Smart TV to the WiFi?

For all Smart TVs

Printing Essentials

How do I install printer drivers?

For Windows
For Macs

How do I print posters?

Here’s a page with the answer.

The printer didn’t print correctly. / I didn’t get all the pages when I printed

Here’s a form to receive a refund.

How do I release my print job? / How do I cancel my print job?

At the station
From your computer
From your smartphone

How do I print from the Mac Lab?

Here’s a video.

How do I scan or copy a file?

Here’s how to scan.
Here’s how to copy.

Passwords

How do I change my password?

Forgot Your Password/Account Locked Out
Here’s a page with all the guidelines

How do I clear saved passwords?

Here’s a page with helpful links

Knox Apps

How do I install / use Zoom?

Here are the Zoom Basics, plus any other troubleshooting tips you might need.

For assistance with an issue, please contact the Knox College ITS Help Desk.
Log into MyKnox and search this link: https://my.knox.edu/ICS/Help_Desk/