Connect device to Knox Guest Access

Knox Guest Access Wireless and Registration

The Knox Guest Access network is designed to allow guests to connect to the network with limited capabilities. On this network you can browse the web, play videos on YouTube, and present slides. This network is not designed to support streaming applications or gaming. Guests are also removed from this network after seven days from the day they are registered. If you have questions or encounter issues, please contact the Knox ITS Help Desk via email at helpdesk@knox.edu or by calling at (309)-341-7700.

1. Go to the Home Screen on your device.

2. Open Settings

3. Open Network or Wi-Fi Settings

4. Select Knox Guest Access and connect.

   1. All mobile devices (including laptops) should disable “Random MAC address” or “Private Wi-Fi address”. Refer to this link for directions: Network issue on Knox Networks

      Open

      

5. Tap Connect. You will be connected without internet.

   Open

   

6. Go to a web browser of your choice (Google Chrome, Safari, etc.)

7. If not automatically prompted, go to knoxaccess.knox.edu

   1. This will bring up the Network Access page.

8. Click on the “Plus Symbol” next to “Self Registered Guests” in the middle of the page.

9. You will see a page that says Success. Please wait until the timer is finished.

10. When the timer finishes, you will see a message at the top of your screen that says “Your network connection has been reconfigured. Please close and reopen your browser.”

11. Close and reopen your browser.

12. You will then have 7 days before needing to repeat these steps to be registered on the Knox Guest Access network.

Note: All users must register their device.

If this does not work, please contact the Knox ITS Helpdesk for further assistance. We may need to review your currently registered devices.

Connect multiple devices to Knox Guest Access

You can connect up to 5 devices to the Knox Guest Access network. No more than 5 devices are allowed, even if you submit a request to add more, your request will be denied. To register a second device, follow the steps above to register the first device before following these instructions.

1. To register the second device, on the second device follow steps 1 through 8 from above, then return to step 2 below.

2. You will be on the Guest Self Registration page again, except this time you will click the link outlined below that states “If you have already registered a device and have received your guest credentials, please click here to register an additional device.”

3. You will be brought to a second Guest Self Registration page that only asks for your username and password.

   1. Enter your username and password that you received from registering your first device.

   2. Click Download.

4. Do this for every device that you want to connect to the Knox Guest Access network.

Note: All users must register their device.

If this does not work, please contact the Knox ITS Helpdesk for further assistance. We may need to review your currently registered devices.