E-Time Error - Instructions to Clear Cache

If you are getting errors in E-Time, please clear your browser cache by following the appropriate steps below:

 

UNDER CONSTRUCTION

Google Chrome

Firefox

Internet Explorer (Microsoft Edge)

Google Chrome:

Step 1: Open Chrome, then open your browser toolbar in the top right corner (the three dots)

 

Step 2: On your browser toolbar, click “More Tools”, then click “Clear browsing data…”

Step 3: A new page will open. In the "Clear browsing data" box, click the checkboxes for Cookies and other site and plug-in data and Cached images and files. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.

Step 4: Click “Clear data”

You should be done! Close and reopen all instances of Chrome. If you’re still having issues, contact the Help Desk at x7700.

 

Firefox:

Step 1: Open your Firefox browser click menu top right corner

 

Step 2: Settings

 

Step 3: Privacy and security, scroll down

 

Step 4: Cookies and data

 

Step 5: Clear cache

 

Step 6: Close and reopen all open Firefox browsers

Internet Explorer:

We are actively working on pictures for this

This tutorial will give you the steps to delete all or individual sets of files.

  1. Open Internet Explorer.

  2. IE 8: From the Tools menu choose Internet Options.
    IE 9: In the upper right corner, click the small gear icon (to the right of the star icon) and choose Internet Options

  3. On the General tab, under Browsing history, click Delete.

  4. Un-check the Preserve Favorites website data box.

  5. Check the Temporary Internet files, Cookies, and History boxes.

  6. The Form data, Passwords, and inPrivate Filtering data boxes may be left un-checked. You can check them to delete this data if you so choose.

  7. Click Delete.

  8. When finished, click OK to return to your Internet Explorer window.

  9. Close the Internet Explorer window and reopen.















For assistance with an issue, please contact the Knox College ITS Help Desk.
Log into MyKnox and search this link: https://my.knox.edu/ICS/Help_Desk/