"You need permission" Error in Google Drive

Owned by Helpdesker Helpdesker
Aug, 16, 2016
1 min read

What to do when a user is confronted with the following error when accessing an item on Google Drive that is controlled by a Knox account:

Solution

This is caused by the user being logged into another gmail account that is not controlled by Knox. To fix this either:

  • Have the user log out of their personal Gmail account and then access the item.
    OR
  • Open an incognito window, log into My.Knox.edu with it, and then access the item..

 

For assistance with an issue, please contact the Knox College ITS Help Desk.
Log into MyKnox and search this link: https://my.knox.edu/ICS/Help_Desk/